{"id":24601,"date":"2021-06-21T14:46:24","date_gmt":"2021-06-21T13:46:24","guid":{"rendered":"https:\/\/webtrial.emecpumps.com\/wordpress\/support\/"},"modified":"2026-04-13T09:59:31","modified_gmt":"2026-04-13T08:59:31","slug":"support","status":"publish","type":"page","link":"https:\/\/www.emecpumps.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row&#8221; pix_particles_check=&#8221;&#8221;][vc_column css=&#8221;.vc_custom_1607004379423{padding-top: 150px !important;padding-bottom: 30px !important;}&#8221;][vc_column_text]\r\n<p style=\"text-align: center;\">EMEC support is provided by a qualified <strong>multilingual assistance service accessible 24 hours a day<\/strong>, at the customers&#8217; disposal from product delivery to check its correct operation over the time, either by technical intervention directly on the systems or by remote assistance.<\/p>\r\n<p style=\"text-align: center;\">Our support service is available <a href=\"tel:+39074622841\" target=\"_blank\" rel=\"noopener\">by telephone<\/a>, <a href=\"mailto:support@emec.it\" target=\"_blank\" rel=\"noopener\">by email<\/a> or by filling out the online request form.<\/p>\r\n<p style=\"text-align: center;\">Consult the related sections for information on <a href=\"https:\/\/www.emecpumps.com\/en\/spare-parts\/\">Spare parts<\/a> or <a href=\"https:\/\/www.emecpumps.com\/en\/returns-and-repairs\/\">Returns and repairs<\/a>.<\/p>\r\n[\/vc_column_text][vc_empty_space][vc_column_text]<div id=\"quform-c78975\" class=\"quform quform-5 quform-theme-light quform-support-page-caching\"><form id=\"quform-form-c78975\" class=\"quform-form quform-form-5\" action=\"\/en\/wp-json\/wp\/v2\/pages\/24601#quform-c78975\" method=\"post\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-options=\"{&quot;id&quot;:5,&quot;uniqueId&quot;:&quot;c78975&quot;,&quot;theme&quot;:&quot;light&quot;,&quot;ajax&quot;:true,&quot;logic&quot;:{&quot;logic&quot;:{&quot;5&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;4&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot; Technical assistance&quot;}]},&quot;6&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;any&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;4&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot; Commercial info&quot;},{&quot;elementId&quot;:&quot;5&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot; Documentary&quot;},{&quot;elementId&quot;:&quot;5&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Product assistance&quot;}]},&quot;19&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;any&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;4&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot; Commercial info&quot;},{&quot;elementId&quot;:&quot;5&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot; Documentary&quot;},{&quot;elementId&quot;:&quot;5&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Product assistance&quot;}]},&quot;2&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;any&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;4&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot; Commercial info&quot;},{&quot;elementId&quot;:&quot;5&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot; Documentary&quot;},{&quot;elementId&quot;:&quot;5&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Product assistance&quot;}]}},&quot;dependents&quot;:{&quot;4&quot;:[5,6,19,2],&quot;5&quot;:[6,6,19,19,2,2]},&quot;elementIds&quot;:[5,6,19,2],&quot;dependentElementIds&quot;:[&quot;4&quot;,&quot;5&quot;],&quot;animate&quot;:true},&quot;currentPageId&quot;:1,&quot;errorsIcon&quot;:&quot;&quot;,&quot;updateFancybox&quot;:true,&quot;hasPages&quot;:false,&quot;pages&quot;:[1],&quot;pageProgressType&quot;:&quot;numbers&quot;,&quot;tooltipsEnabled&quot;:true,&quot;tooltipClasses&quot;:&quot;qtip-quform-dark qtip-shadow&quot;,&quot;tooltipMy&quot;:&quot;left center&quot;,&quot;tooltipAt&quot;:&quot;right center&quot;,&quot;isRtl&quot;:false,&quot;scrollOffset&quot;:-50,&quot;scrollSpeed&quot;:800}\"><button class=\"quform-default-submit\" name=\"quform_submit\" type=\"submit\" value=\"submit\" aria-hidden=\"true\" tabindex=\"-1\"><\/button><div class=\"quform-form-inner quform-form-inner-5\"><input type=\"hidden\" name=\"quform_form_id\" value=\"5\" \/><input type=\"hidden\" name=\"quform_form_uid\" value=\"c78975\" \/><input type=\"hidden\" name=\"quform_count\" value=\"1\" \/><input type=\"hidden\" name=\"form_url\" value=\"https:\/\/www.emecpumps.com\/en\/wp-json\/wp\/v2\/pages\/24601\" \/><input type=\"hidden\" name=\"referring_url\" value=\"\" \/><input type=\"hidden\" name=\"post_id\" value=\"\" \/><input type=\"hidden\" name=\"post_title\" value=\"\" \/><input type=\"hidden\" name=\"quform_current_page_id\" value=\"1\" \/><input type=\"hidden\" name=\"quform_loaded\" value=\"1776933361|e073c1658f97a9d647421f3e3fa867ce\" \/><input type=\"hidden\" name=\"quform_csrf_token\" value=\"xp5qohhjip6IGXdiHqVf7WO6cpZf4naSFrQhapLv\" \/><div class=\"quform-elements quform-elements-5 quform-cf quform-responsive-elements-phone-landscape\"><div class=\"quform-element quform-element-page quform-page-1 quform-page-5_1 quform-cf quform-group-style-plain quform-first-page quform-last-page quform-current-page\"><div class=\"quform-child-elements\"><div class=\"quform-element quform-element-row quform-element-row-5_8 quform-2-columns quform-element-row-size-fixed quform-responsive-columns-phone-landscape\"><div class=\"quform-element quform-element-column quform-element-5_9\"><div class=\"quform-element quform-element-name quform-element-5_7 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_7\"><span class=\"quform-label-icon\"><i class=\"fa fa-user\"><\/i><\/span><label class=\"quform-label-text\" id=\"quform_5_7_c78975_label\">Name and Surname<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-name quform-inner-5_7 quform-field-size-slim\"><div class=\"quform-input quform-input-name quform-input-5_7 quform-cf\"><div class=\"quform-element-row quform-1-columns quform-element-row-size-fixed quform-responsive-columns-phone-landscape\"><div class=\"quform-element-column\"><div class=\"quform-element quform-element-text quform-element-5_7_2 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-inner quform-inner-text quform-inner-5_7_2 quform-field-size-slim\"><div class=\"quform-input quform-input-text quform-input-5_7_2 quform-cf\"><input type=\"text\" id=\"quform_5_7_2_c78975\" name=\"quform_5_7[2]\" class=\"quform-field quform-field-text quform-field-5_7_2\" aria-labelledby=\"quform_5_7_c78975_label\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-email quform-element-5_15 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_15\"><span class=\"quform-label-icon\"><i class=\"fa fa-envelope\"><\/i><\/span><label class=\"quform-label-text\" for=\"quform_5_15_c78975\">E-mail<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-email quform-inner-5_15 quform-field-size-slim\"><div class=\"quform-input quform-input-email quform-input-5_15 quform-cf\"><input type=\"email\" id=\"quform_5_15_c78975\" name=\"quform_5_15\" class=\"quform-field quform-field-email quform-field-5_15\" \/><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-text quform-element-5_36 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_36\"><span class=\"quform-label-icon\"><i class=\"fa fa-phone\"><\/i><\/span><label class=\"quform-label-text\" for=\"quform_5_36_c78975\">Tel.<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-text quform-inner-5_36\"><div class=\"quform-input quform-input-text quform-input-5_36 quform-cf\"><input type=\"text\" id=\"quform_5_36_c78975\" name=\"quform_5_36\" class=\"quform-field quform-field-text quform-field-5_36\" \/><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-text quform-element-5_38 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_38\"><span class=\"quform-label-icon\"><i class=\"fa fa-handshake-o\"><\/i><\/span><label class=\"quform-label-text\" for=\"quform_5_38_c78975\">Supplier<\/label><\/div><div class=\"quform-inner quform-inner-text quform-inner-5_38\"><div class=\"quform-input quform-input-text quform-input-5_38 quform-cf\"><input type=\"text\" id=\"quform_5_38_c78975\" name=\"quform_5_38\" class=\"quform-field quform-field-text quform-field-5_38\" placeholder=\"supplier from whom the item was a purchased\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-column quform-element-5_10\"><div class=\"quform-element quform-element-select quform-element-5_34 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_34\"><span class=\"quform-label-icon\"><i class=\"fa fa-flag\"><\/i><\/span><label class=\"quform-label-text\" for=\"quform_5_34_c78975\">Country<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-select quform-inner-5_34\"><div class=\"quform-input quform-input-select quform-input-5_34 quform-cf\"><select id=\"quform_5_34_c78975\" name=\"quform_5_34\" class=\"quform-field quform-field-select quform-field-5_34\"><option value=\"\" selected=\"selected\">Please select<\/option><option value=\"Afghanistan\">Afghanistan<\/option><option value=\"Albania\">Albania<\/option><option value=\"Algeria\">Algeria<\/option><option value=\"American Samoa\">American Samoa<\/option><option value=\"Andorra\">Andorra<\/option><option value=\"Angola\">Angola<\/option><option value=\"Anguilla\">Anguilla<\/option><option value=\"Antarctica\">Antarctica<\/option><option value=\"Antigua And Barbuda\">Antigua And Barbuda<\/option><option value=\"Argentina\">Argentina<\/option><option value=\"Armenia\">Armenia<\/option><option value=\"Aruba\">Aruba<\/option><option value=\"Australia\">Australia<\/option><option value=\"Austria\">Austria<\/option><option value=\"Azerbaijan\">Azerbaijan<\/option><option value=\"Bahamas\">Bahamas<\/option><option value=\"Bahrain\">Bahrain<\/option><option value=\"Bangladesh\">Bangladesh<\/option><option value=\"Barbados\">Barbados<\/option><option value=\"Belarus\">Belarus<\/option><option value=\"Belgio\">Belgio<\/option><option value=\"Belize\">Belize<\/option><option value=\"Benin\">Benin<\/option><option value=\"Bermuda\">Bermuda<\/option><option value=\"Bhutan\">Bhutan<\/option><option value=\"Bolivia\">Bolivia<\/option><option value=\"Bosnia And Herzegovina\">Bosnia And Herzegovina<\/option><option value=\"Botswana\">Botswana<\/option><option value=\"Bouvet Island\">Bouvet Island<\/option><option value=\"Brazil\">Brazil<\/option><option value=\"British Indian Ocean Territory\">British Indian Ocean Territory<\/option><option value=\"Brunei Darussalam\">Brunei Darussalam<\/option><option value=\"Bulgaria\">Bulgaria<\/option><option value=\"Burkina Faso\">Burkina Faso<\/option><option value=\"Burundi\">Burundi<\/option><option value=\"Cambogia\">Cambogia<\/option><option value=\"Cameroon\">Cameroon<\/option><option value=\"Canada\">Canada<\/option><option value=\"Cape Verde\">Cape Verde<\/option><option value=\"Cayman Islands\">Cayman Islands<\/option><option value=\" Central African Republic\"> Central African Republic<\/option><option value=\"Chad\">Chad<\/option><option value=\"Chile\">Chile<\/option><option value=\"Cina\">Cina<\/option><option value=\"Christmas Island\">Christmas Island<\/option><option value=\"Cocos (Keeling) Islands\">Cocos (Keeling) Islands<\/option><option value=\"Colombia\">Colombia<\/option><option value=\"Comoros\">Comoros<\/option><option value=\"Congo\">Congo<\/option><option value=\" Congo, The Democratic Republic Of The\"> Congo, The Democratic Republic Of The<\/option><option value=\"Cook Islands\">Cook Islands<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"Ivory Coast\">Ivory Coast<\/option><option value=\"Croatia (Local Name: Hrvatska)\">Croatia (Local Name: Hrvatska)<\/option><option value=\"Cuba\">Cuba<\/option><option value=\"Cyprus\">Cyprus<\/option><option value=\"Czechoslovak Republic\">Czechoslovak Republic<\/option><option value=\"Denmark\">Denmark<\/option><option value=\"Djibouti\">Djibouti<\/option><option value=\"Dominica\">Dominica<\/option><option value=\"Dominican Republic\">Dominican Republic<\/option><option value=\"East Timor\">East Timor<\/option><option value=\"Ecuador\">Ecuador<\/option><option value=\"Egypt\">Egypt<\/option><option value=\"El Salvador\">El Salvador<\/option><option value=\"Equatorial Guinea\">Equatorial Guinea<\/option><option value=\"Eritrea\">Eritrea<\/option><option value=\"Estonia\">Estonia<\/option><option value=\"Ethiopia\">Ethiopia<\/option><option value=\"Falkland Islands (Malvinas)\">Falkland Islands (Malvinas)<\/option><option value=\"Faroe Islands\">Faroe Islands<\/option><option value=\"Fiji\">Fiji<\/option><option value=\"Finland\">Finland<\/option><option value=\"France\">France<\/option><option value=\"France, Metropolitan\">France, Metropolitan<\/option><option value=\"French Guiana\">French Guiana<\/option><option value=\"French Polynesia\">French Polynesia<\/option><option value=\"French Southern Territories\">French Southern Territories<\/option><option value=\"Gabon\">Gabon<\/option><option value=\"Gambia\">Gambia<\/option><option value=\"Georgia\">Georgia<\/option><option value=\"Germany\">Germany<\/option><option value=\"Ghana\">Ghana<\/option><option value=\"Gibraltar\">Gibraltar<\/option><option value=\" Greece\"> Greece<\/option><option value=\"Greenland\">Greenland<\/option><option value=\"Grenada\">Grenada<\/option><option value=\"Guadeloupe\">Guadeloupe<\/option><option value=\"Guam\">Guam<\/option><option value=\"Guatemala\">Guatemala<\/option><option value=\"Guinea\">Guinea<\/option><option value=\"Guinea-Bissau\">Guinea-Bissau<\/option><option value=\"Guyana\">Guyana<\/option><option value=\"Haiti\">Haiti<\/option><option value=\"Heard And Mc Donald Islands\">Heard And Mc Donald Islands<\/option><option value=\" Holy See (Vatican City State)\"> Holy See (Vatican City State)<\/option><option value=\"Honduras\">Honduras<\/option><option value=\"Hong Kong\">Hong Kong<\/option><option value=\"Hungary\">Hungary<\/option><option value=\"Iceland\">Iceland<\/option><option value=\"India\">India<\/option><option value=\"Indonesia\">Indonesia<\/option><option value=\" Iran (Islamic Republic)\"> Iran (Islamic Republic)<\/option><option value=\"Iraq\">Iraq<\/option><option value=\"Ireland\">Ireland<\/option><option value=\"Israel\">Israel<\/option><option value=\"Italy\">Italy<\/option><option value=\"Jamaica\">Jamaica<\/option><option value=\"Japan\">Japan<\/option><option value=\"Jordan\">Jordan<\/option><option value=\"Kazakhstan\">Kazakhstan<\/option><option value=\"Kenya\">Kenya<\/option><option value=\"Kiribati\">Kiribati<\/option><option value=\"People&#039;s and Democratic Republic of Korea\">People&#039;s and Democratic Republic of Korea<\/option><option value=\"Korea, Republic Of\">Korea, Republic Of<\/option><option value=\"Kuwait\">Kuwait<\/option><option value=\"Kyrgyzstan\">Kyrgyzstan<\/option><option value=\"Lao People&#039;s Democratic Republic\">Lao People&#039;s Democratic Republic<\/option><option value=\"Latvia\">Latvia<\/option><option value=\"Lebanon\">Lebanon<\/option><option value=\"Lesotho\">Lesotho<\/option><option value=\"Liberia\">Liberia<\/option><option value=\"Libia Arab Jamahiriya\">Libia Arab Jamahiriya<\/option><option value=\"Liechtenstein\">Liechtenstein<\/option><option value=\"Lithuania\">Lithuania<\/option><option value=\"Luxembourg\">Luxembourg<\/option><option value=\"Macau\">Macau<\/option><option value=\" Macedonia, former Yugoslav Republic\"> Macedonia, former Yugoslav Republic<\/option><option value=\"Madagascar\">Madagascar<\/option><option value=\"Malawi\">Malawi<\/option><option value=\"Malaysia\">Malaysia<\/option><option value=\"Maldives\">Maldives<\/option><option value=\"Mali\">Mali<\/option><option value=\"Malta\">Malta<\/option><option value=\"Isole Marshall\">Isole Marshall<\/option><option value=\"Martinique\">Martinique<\/option><option value=\"Mauritania\">Mauritania<\/option><option value=\"Mauritius\">Mauritius<\/option><option value=\"Mayotte\">Mayotte<\/option><option value=\"Mexico\">Mexico<\/option><option value=\"Federated States of Micronesia\">Federated States of Micronesia<\/option><option value=\"Moldova, Republic Of\">Moldova, Republic Of<\/option><option value=\"Monaco\">Monaco<\/option><option value=\"Mongolia\">Mongolia<\/option><option value=\"Montserrat\">Montserrat<\/option><option value=\"Morocco\">Morocco<\/option><option value=\"Monzambico\">Monzambico<\/option><option value=\"Myanmar\">Myanmar<\/option><option value=\"Namibia\">Namibia<\/option><option value=\"Nauru\">Nauru<\/option><option value=\"Nepal\">Nepal<\/option><option value=\"Holland\">Holland<\/option><option value=\"Netherlands Antilles\">Netherlands Antilles<\/option><option value=\"New Caledonia\">New Caledonia<\/option><option value=\"Nuova Zelanda\">Nuova Zelanda<\/option><option value=\"Nicaragua\">Nicaragua<\/option><option value=\"Niger\">Niger<\/option><option value=\"Nigeria\">Nigeria<\/option><option value=\"Niue\">Niue<\/option><option value=\"Norfolk Island\">Norfolk Island<\/option><option value=\"Northern Mariana Islands\">Northern Mariana Islands<\/option><option value=\"Norway\">Norway<\/option><option value=\"Oman\">Oman<\/option><option value=\"Pakistan\">Pakistan<\/option><option value=\"Palau\">Palau<\/option><option value=\"Panama\">Panama<\/option><option value=\"Papua New Guinea\">Papua New Guinea<\/option><option value=\"Paraguay\">Paraguay<\/option><option value=\"Peru\">Peru<\/option><option value=\"Philippines\">Philippines<\/option><option value=\"Pitcairn\">Pitcairn<\/option><option value=\"Poland\">Poland<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Puerto Rico\">Puerto Rico<\/option><option value=\"Qatar\">Qatar<\/option><option value=\"Reunion\">Reunion<\/option><option value=\"Romania\">Romania<\/option><option value=\" Russian Federation\"> Russian Federation<\/option><option value=\"Rwanda\">Rwanda<\/option><option value=\"Saint Kitts And Nevis\">Saint Kitts And Nevis<\/option><option value=\"Saint Lucia\">Saint Lucia<\/option><option value=\"Saint Vincent And The Grenadines\">Saint Vincent And The Grenadines<\/option><option value=\"Samoa\">Samoa<\/option><option value=\"San Marino\">San Marino<\/option><option value=\"Sao Tome And Principe\">Sao Tome And Principe<\/option><option value=\"Saudi Arabia\">Saudi Arabia<\/option><option value=\"Senegal\">Senegal<\/option><option value=\"Seychelles\">Seychelles<\/option><option value=\"Sierra Leone\">Sierra Leone<\/option><option value=\"Singapore\">Singapore<\/option><option value=\"Slovakia (Slovak Republic)\">Slovakia (Slovak Republic)<\/option><option value=\"Slovenia\">Slovenia<\/option><option value=\" Solomon Islands\"> Solomon Islands<\/option><option value=\"Somalia\">Somalia<\/option><option value=\" South Africa\"> South Africa<\/option><option value=\"South Georgia, South Sandwich Islands\">South Georgia, South Sandwich Islands<\/option><option value=\"Spain\">Spain<\/option><option value=\"Sri Lanka\">Sri Lanka<\/option><option value=\"St. Helena\">St. Helena<\/option><option value=\"St. Pierre And Miquelon\">St. Pierre And Miquelon<\/option><option value=\"Sudan\">Sudan<\/option><option value=\"Suriname\">Suriname<\/option><option value=\"Svalbard And Jan Mayen Islands\">Svalbard And Jan Mayen Islands<\/option><option value=\"Swaziland\">Swaziland<\/option><option value=\"Sweden\">Sweden<\/option><option value=\"Swiss\">Swiss<\/option><option value=\"Syrian Arab Republic\">Syrian Arab Republic<\/option><option value=\"Taiwan\">Taiwan<\/option><option value=\"Tajikistan\">Tajikistan<\/option><option value=\"United Republic of Tanzania\">United Republic of Tanzania<\/option><option value=\" Thailand\"> Thailand<\/option><option value=\"Togo\">Togo<\/option><option value=\"Tokelau\">Tokelau<\/option><option value=\"Tonga\">Tonga<\/option><option value=\"Trinidad And Tobago\">Trinidad And Tobago<\/option><option value=\"Tunisia\">Tunisia<\/option><option value=\" Turkey\"> Turkey<\/option><option value=\"Turkmenistan\">Turkmenistan<\/option><option value=\"Turks And Caicos Islands\">Turks And Caicos Islands<\/option><option value=\"Tuvalu\">Tuvalu<\/option><option value=\"Uganda\">Uganda<\/option><option value=\" Ukraine\"> Ukraine<\/option><option value=\"United Arab Emirates\">United Arab Emirates<\/option><option value=\"United Kingdom\">United Kingdom<\/option><option value=\"USA\">USA<\/option><option value=\"United States Minor Outlying Islands\">United States Minor Outlying Islands<\/option><option value=\"Uruguay\">Uruguay<\/option><option value=\"Uzbekistan\">Uzbekistan<\/option><option value=\"Vanuatu\">Vanuatu<\/option><option value=\"Venezuela\">Venezuela<\/option><option value=\"Vietnam\">Vietnam<\/option><option value=\" Virgin Islands (British)\"> Virgin Islands (British)<\/option><option value=\"Virgin Islands (U.S.)\">Virgin Islands (U.S.)<\/option><option value=\"Wallis And Futuna Islands\">Wallis And Futuna Islands<\/option><option value=\"Western Sahara\">Western Sahara<\/option><option value=\"Yemen\">Yemen<\/option><option value=\"Yugoslavia\">Yugoslavia<\/option><option value=\"Zambia\">Zambia<\/option><option value=\"Zimbabwe\">Zimbabwe<\/option><\/select><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-text quform-element-5_33 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_33\"><span class=\"quform-label-icon\"><i class=\"fa fa-building\"><\/i><\/span><label class=\"quform-label-text\" for=\"quform_5_33_c78975\">City<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-text quform-inner-5_33\"><div class=\"quform-input quform-input-text quform-input-5_33 quform-cf\"><input type=\"text\" id=\"quform_5_33_c78975\" name=\"quform_5_33\" class=\"quform-field quform-field-text quform-field-5_33\" \/><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-text quform-element-5_37 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_37\"><span class=\"quform-label-icon\"><i class=\"fa fa-barcode\"><\/i><\/span><label class=\"quform-label-text\" for=\"quform_5_37_c78975\">Serial <\/label><\/div><div class=\"quform-inner quform-inner-text quform-inner-5_37\"><div class=\"quform-input quform-input-text quform-input-5_37 quform-cf\"><input type=\"text\" id=\"quform_5_37_c78975\" name=\"quform_5_37\" class=\"quform-field quform-field-text quform-field-5_37\" placeholder=\"SERIAL of the article referenced\" \/><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-select quform-element-5_4 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_4\"><label class=\"quform-label-text\" for=\"quform_5_4_c78975\">What are you contacting us for?<\/label><\/div><div class=\"quform-inner quform-inner-select quform-inner-5_4\"><div class=\"quform-input quform-input-select quform-input-5_4 quform-cf\"><select id=\"quform_5_4_c78975\" name=\"quform_5_4\" class=\"quform-field quform-field-select quform-field-5_4\"><option value=\"\" selected=\"selected\">Please select<\/option><option value=\" Commercial info\"> Commercial info<\/option><option value=\" Technical assistance\"> Technical assistance<\/option><\/select><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-textarea quform-element-5_250409 quform-sr-only quform-cf\" style=\"clip: rect(1px, 1px, 1px, 1px); clip-path: inset(50%); position: absolute !important; height: 1px; width: 1px; overflow: hidden;\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_250409\"><label class=\"quform-label-text\" for=\"quform_5_250409_c78975\">Business Email<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-5_250409\"><textarea id=\"quform_5_250409_c78975\" name=\"quform_5_250409\" class=\"quform-field quform-field-textarea quform-field-5_250409\" tabindex=\"-1\" autocomplete=\"new-password\"><\/textarea><\/div><\/div><\/div><div class=\"quform-element quform-element-select quform-element-5_5 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_5\"><label class=\"quform-label-text\" for=\"quform_5_5_c78975\">Select the type of request<\/label><\/div><div class=\"quform-inner quform-inner-select quform-inner-5_5\"><div class=\"quform-input quform-input-select quform-input-5_5 quform-cf\"><select id=\"quform_5_5_c78975\" name=\"quform_5_5\" class=\"quform-field quform-field-select quform-field-5_5\"><option value=\"\" selected=\"selected\">Please select<\/option><option value=\" Documentary\"> Documentary<\/option><option value=\"Product assistance\">Product assistance<\/option><\/select><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-textarea quform-element-5_6 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_6\"><label class=\"quform-label-text\" for=\"quform_5_6_c78975\">Request<\/label><\/div><div class=\"quform-inner quform-inner-textarea quform-inner-5_6\"><div class=\"quform-input quform-input-textarea quform-input-5_6 quform-cf\"><textarea id=\"quform_5_6_c78975\" name=\"quform_5_6\" class=\"quform-field quform-field-textarea quform-field-5_6\"><\/textarea><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-recaptcha quform-element-5_19 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_19\"><label class=\"quform-label-text\">Are you human?<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-recaptcha quform-inner-5_19\"><div class=\"quform-input quform-input-recaptcha quform-input-5_19 quform-cf\"><div class=\"quform-recaptcha\" data-config=\"{&quot;sitekey&quot;:&quot;6LfTYgYaAAAAAIPZLBDGN1dBF0gqJkjjEEvhO76V&quot;,&quot;_version&quot;:&quot;v2&quot;,&quot;size&quot;:&quot;normal&quot;,&quot;type&quot;:&quot;image&quot;,&quot;theme&quot;:&quot;light&quot;,&quot;badge&quot;:&quot;bottomright&quot;}\"><\/div><noscript><div><div style=\"width: 302px; height: 422px; position: relative;\"><div style=\"width: 302px; height: 422px; position: absolute;\"><iframe src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LfTYgYaAAAAAIPZLBDGN1dBF0gqJkjjEEvhO76V\" frameborder=\"0\" scrolling=\"no\" style=\"width: 302px; height:422px; border-style: none;\"><\/iframe><\/div><\/div><div style=\"width: 300px; height: 60px; border-style: none; bottom: 12px; left: 25px; margin: 0px; padding: 0px; right: 25px; background: #f9f9f9; border: 1px solid #c1c1c1; border-radius: 3px;\"><textarea name=\"g-recaptcha-response\" class=\"g-recaptcha-response\" style=\"width: 250px; height: 40px; border: 1px solid #c1c1c1; margin: 10px 25px; padding: 0px; resize: none;\" aria-hidden=\"true\"><\/textarea><\/div><\/div><\/noscript><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-submit quform-element-5_2 quform-cf quform-button-style-theme quform-button-width-full\"><div class=\"quform-button-submit quform-button-submit-default quform-button-submit-5_2\"><button name=\"quform_submit\" type=\"submit\" class=\"quform-submit\" value=\"submit\"><span class=\"quform-button-text quform-button-submit-text\">Send<\/span><\/button><\/div><div class=\"quform-loading quform-loading-position-left quform-loading-type-spinner-1\"><div class=\"quform-loading-inner\"><div class=\"quform-loading-spinner\"><div class=\"quform-loading-spinner-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/form><\/div>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]\r\n<h1 style=\"text-align: center;\">Complaints<\/h1>\r\n<p style=\"text-align: center;\">To submit a complaint, please write to <a href=\"mailto:support@emec.it\">support@emec.it<\/a>, specifying the<strong> serial number<\/strong> of the item (shown on the label) and attaching a <strong>photo or video<\/strong> of the product.\r\nAlternatively, you can contact us by phone at our direct number +39 0746 22846<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row full_width=&#8221;stretch_row&#8221; pix_particles_check=&#8221;&#8221;][vc_column css=&#8221;.vc_custom_1607004379423{padding-top: 150px !important;padding-bottom: 30px !important;}&#8221;][vc_column_text] EMEC support is provided by a qualified multilingual assistance service accessible 24 hours a day, at the customers&#8217; disposal from product delivery to check its correct operation over the time, either by&#8230;","protected":false},"author":1,"featured_media":16165,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"lazy_load_responsive_images_disabled":false,"footnotes":""},"class_list":["post-24601","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Emec - Dosing pumps and Disinfection systems<\/title>\n<meta name=\"description\" content=\"Support is available through qualified multilingual assistance accessible 24 hours a day by phone, email or online.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emecpumps.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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