{"id":14223,"date":"2026-01-26T17:55:22","date_gmt":"2026-01-26T17:55:22","guid":{"rendered":"https:\/\/trial.emecpumps.org\/servicio\/devoluciones-y-reparaciones\/"},"modified":"2026-09-21T14:27:54","modified_gmt":"2026-09-21T14:27:54","slug":"devoluciones-y-reparaciones","status":"publish","type":"page","link":"https:\/\/www.emecpumps.com\/es\/servicio\/devoluciones-y-reparaciones\/","title":{"rendered":"Devoluciones y reparaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14223\" class=\"elementor elementor-14223 elementor-4015\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f8507f e-con-full e-flex e-con e-parent\" data-id=\"6f8507f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/youtu.be\\\/mZSob6BxMoo&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-video-embed\" role=\"presentation\"><\/div>\n\t\t\t\t\t\t<\/div><div class=\"elementor-element elementor-element-ad1c009 e-flex e-con-boxed e-con e-child\" data-id=\"ad1c009\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35179ff elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"35179ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Devoluciones y reparaciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3df1b99 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3df1b99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Asistencia t\u00e9cnica r\u00e1pida y fiable<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a596e5d e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"a596e5d\" data-element_type=\"container\" data-e-type=\"container\" id=\"description\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a7d852a e-con-full e-flex e-con e-child\" data-id=\"a7d852a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5851be3 elementor-widget elementor-widget-text-editor\" data-id=\"5851be3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\/ descripci\u00f3n \/<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b7fd3c e-con-full e-flex e-con e-child\" data-id=\"7b7fd3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c445c8b e-con-full e-flex e-con e-child\" data-id=\"c445c8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-596d15e elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"596d15e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gesti\u00f3n estructurada del servicio<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-733efe8 e-con-full flex-1-costum-a e-flex e-con e-child\" data-id=\"733efe8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe01b31 elementor-widget__width-inherit elementor-widget-mobile__width-inherit margin-top-0-p elementor-widget elementor-widget-text-editor\" data-id=\"fe01b31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nuestros procedimientos para gestionar las reparaciones, tanto en garant\u00eda como fuera de garant\u00eda, se actualizan y optimizan constantemente para garantizar la m\u00e1xima eficiencia, tanto en la organizaci\u00f3n del proceso como en la rapidez de ejecuci\u00f3n y la seguridad de los operarios.<\/p><p> <\/p><p>En caso de devoluci\u00f3n para sustituci\u00f3n, reparaci\u00f3n u otros motivos, es necesario ponerse en contacto con tu representante comercial (o, alternativamente, con ordini@emec.it, indicando los datos necesarios) para acordar y establecer el procedimiento que se debe seguir seg\u00fan el objetivo de la operaci\u00f3n. Para garantizar la calidad y la rapidez del servicio de devoluciones, tambi\u00e9n pedimos a nuestros clientes que adjunten al env\u00edo del producto el nuevo Formulario de Devoluci\u00f3n (MDR) y el nuevo Formulario de Descontaminaci\u00f3n. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-98fbefe e-con-full e-flex e-con e-child\" data-id=\"98fbefe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bbe5c64 e-con-full e-flex e-con e-child\" data-id=\"bbe5c64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-80a24c4 e-con-full e-flex e-con e-child\" data-id=\"80a24c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-22424d5 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"22424d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0af548b e-con-full e-flex e-con e-child\" data-id=\"0af548b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b118224 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"b118224\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formulario de devoluci\u00f3n (MDR)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b39a89e elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b39a89e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Se utiliza para analizar el procedimiento que se aplicar\u00e1 a la devoluci\u00f3n de productos con el fin de reducir al m\u00e1ximo los plazos de tramitaci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c6d500 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"5c6d500\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f4b381 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2f4b381\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formulario de descontaminaci\u00f3n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0a4b11 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a0a4b11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>De conformidad con la normativa vigente, es responsabilidad del usuario limpiar y descontaminar todos los materiales devueltos a EMEC. Este formulario nos permite analizar el nivel de peligrosidad de cualquier sustancia qu\u00edmica que haya entrado en contacto con los instrumentos, para poder aplicar las medidas m\u00e1s adecuadas para proteger a nuestros empleados. Este formulario debe cumplimentarse en su totalidad y adjuntarse al documento de transporte. La presencia del Formulario de Descontaminaci\u00f3n es un requisito previo para la apertura del paquete y del correspondiente expediente de trabajo. Debe cumplimentarse un formulario por cada producto si el env\u00edo consta de varios paquetes.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1eef845 e-flex e-con-boxed e-con e-parent\" data-id=\"1eef845\" data-element_type=\"container\" data-e-type=\"container\" id=\"download\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5843c1b e-flex e-con-boxed e-con e-child\" data-id=\"5843c1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c62de1 e-con-full e-flex e-con e-child\" data-id=\"3c62de1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef0e67f elementor-widget elementor-widget-text-editor\" data-id=\"ef0e67f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\/ descargar \/<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d1bcf5 e-con-full e-flex e-con e-child\" data-id=\"3d1bcf5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f767a6 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5f767a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de aceptaci\u00f3n de devoluciones <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76dea9e elementor-widget__width-inherit elementor-widget-mobile__width-inherit margin-top-0-p elementor-widget elementor-widget-text-editor\" data-id=\"76dea9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>T\u00e9rminos y condiciones generales<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6580f7a e-con-full e-flex e-con e-child\" data-id=\"6580f7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f0ac200 e-con-full e-flex e-con e-child\" data-id=\"f0ac200\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd8477 elementor-align-right elementor-tablet-align-center elementor-tablet_extra-align-center download-icon elementor-widget elementor-widget-button\" data-id=\"7fd8477\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.emecpumps.com\/wp-content\/uploads\/2026\/09\/Moduli-accettazione-al-rientro_EN.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Raggruppa_2465\" data-name=\"Raggruppa 2465\" width=\"26.303\" height=\"30.705\" viewBox=\"0 0 26.303 30.705\"><g id=\"Raggruppa_214\" data-name=\"Raggruppa 214\" transform=\"translate(25.94 0) rotate(90)\"><line id=\"Linea_1\" data-name=\"Linea 1\" x2=\"25.259\" transform=\"translate(0 12.76)\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1\"><\/line><path id=\"Tracciato_5\" data-name=\"Tracciato 5\" d=\"M0,0,13.475,12.76,0,25.519\" transform=\"translate(11.784)\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1\"><\/path><\/g><line id=\"Linea_164\" data-name=\"Linea 164\" x1=\"26\" transform=\"translate(0 30.205)\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1\"><\/line><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DESCARGAR<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88c9dbf e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"88c9dbf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1198bb0 e-con-full e-flex e-con e-child\" data-id=\"1198bb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c320537 e-con-full e-flex e-con e-child\" data-id=\"c320537\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0db256b e-con-full e-flex e-con e-child\" data-id=\"0db256b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d9756c elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1d9756c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfAlgo m\u00e1s <br \/>que te gustar\u00eda saber?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fb262d e-con-full e-flex e-con e-child\" data-id=\"2fb262d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4a859 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit margin-top-0-p elementor-widget elementor-widget-text-editor\" data-id=\"4a4a859\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cu\u00e9ntanos qu\u00e9 necesitas. Nuestro equipo est\u00e1 listo para proporcionarte m\u00e1s informaci\u00f3n sobre EMEC, nuestros productos y las soluciones que mejor se adapten a tu aplicaci\u00f3n. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cbd19e elementor-align-right elementor-tablet-align-center elementor-tablet_extra-align-center download-icon elementor-widget elementor-widget-button\" data-id=\"0cbd19e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.emecpumps.com\/contacts\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACTO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e40414b elementor-absolute elementor-widget elementor-widget-image\" data-id=\"e40414b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"151\" height=\"167\" src=\"https:\/\/www.emecpumps.com\/wp-content\/uploads\/2025\/11\/Raggruppa-2370.webp\" class=\"attachment-large size-large wp-image-11257\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Asistencia t\u00e9cnica r\u00e1pida y fiable \/ descripci\u00f3n \/ Gesti\u00f3n estructurada del servicio Nuestros procedimientos para gestionar las reparaciones, tanto en garant\u00eda como fuera de garant\u00eda, se actualizan y optimizan constantemente para garantizar la m\u00e1xima eficiencia, tanto en la organizaci\u00f3n del proceso como en la rapidez de ejecuci\u00f3n y la seguridad de los operarios. En caso [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":14184,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14223","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Devoluciones y reparaciones - EMEC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emecpumps.com\/es\/servicio\/devoluciones-y-reparaciones\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Devoluciones y reparaciones - EMEC\" \/>\n<meta property=\"og:description\" content=\"Asistencia t\u00e9cnica r\u00e1pida y fiable \/ descripci\u00f3n \/ Gesti\u00f3n estructurada del servicio Nuestros procedimientos para gestionar las reparaciones, tanto en garant\u00eda como fuera de garant\u00eda, se actualizan y optimizan constantemente para garantizar la m\u00e1xima eficiencia, tanto en la organizaci\u00f3n del proceso como en la rapidez de ejecuci\u00f3n y la seguridad de los operarios. 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