Warranty and certifications

WARRANTY FOR DOSING PUMPS AND CONTROL TOOLS

EMEC dosing pumps and control systems are the only ones worldwide in the sector to be guaranteed for 5 years.

The high quality of our Made in Italy design, the reliability of the components used and the accurate control and management of production processes have made it natural and safe for us to offer a longer warranty period than others and, even in the case of repairs or replacement, have made it possible to extend the warranty of each component concerned by an additional year.

*The warranty does not cover the replacement of wear components, while for PRIUS motor-driven dosing pumps the warranty remains 2 years. The warranty includes the free repair or replacement of the product components that are defective at the origin due to manufacturing defects, unless conditions external to the product functioning have occurred. This, therefore, excludes work carried out for the replacement of wearable or removable components, unless their breakage or malfunction can be traced back to original defects.


In the event that replacement of the entire product is necessary, the expiry date and terms of the original warranty remain unchanged.

WARRANTY CERTIFICATION LIST OF COMPONENTS SUBJECT TO WEAR

COMPANY CERTIFICATIONS

 

QUALITY

The very high quality of our production process, which includes as many as 10 quality checks for each dosing pump manufactured and 5 for each control tool, is guaranteed by the adoption of a quality management system judged 100% compliant with standard ISO 9001.
ISO 9001:2015 certification is the international reference standard for quality management and guarantees the adoption of an organisational model that aims at customer satisfaction but also at the continuous improvement of company performance.

THE ENVIRONMENT

The implementation of an environmental management system compliant with international standard ISO 14001:2015 stems from an awareness of the footprint that human activities leave on the planet. The EMEC management system for environmental protection reduces the impact of production processes (with emissions below the prescribed limits) and of the products and raw materials used (with the recovery of waste materials such as wood shavings, iron, aluminium, copper, bronze and brass, pre-printed circuit boards and emulsified oil), while also implementing an energy-saving system that covers all the company spaces and also makes use of renewable energy sources.

SAFETY

ISO 45001:2018 certification attests to the application of an organisational model to manage the safety and health of workers organically and systematically, eliminating or minimising risks to personnel. In fact, in recent years the accident rate at EMEC has been close to zero.

The compliance of EMEC business management systems with the ISO 9001, ISO 14001 and ISO 45001 standards is certified by Quality Austria and the international certification network IQNet.

ETHICS CODE

Emec is committed to promoting rules of conduct based on a system of widespread and shared values based on ethics, responsibility and transparency.

Whatever the geographical context and regardless of the economic and financial situation, our business is conducted in compliance with national and European regulations, particularly with regard to health and safety in the workplace and environmental protection.

Our Code of Ethics serves as a guide to behaviour for all Emec employees and aims to prevent irresponsible or illegal conduct by those who work in the name and on behalf of the company,
because we are aware of the impact of our actions and we never forget the social dimension of our business.

PRODUCT CERTIFICATIONS

 

PRODUCT SAFETY

 

The UL and CAN/CSA C22.2 61010-1 standard certification obtained by EMEC dosing pumps and control tools guarantees that they meet the general electrical safety requirements against the danger of electric shock, mechanical accident, overheating, fire and against the dangers of liquids under pressure or electromagnetic radiation. The EMEC offer also includes a series of motor-driven dosing pumps certified to meet the requirements of Atex Directive 2014/34/EU (Cat. 2 and 3), which guarantee total safety of use in the presence of potentially explosive environments.

NSF/ANSI/CAN 50 compliance certification ensures that EMEC pumps do not release hazardous contaminants into the water and can therefore be used safely in recreational facilities such as swimming pools, spas and whirlpool baths.